Privacy Policy

1. Information We Collect

We may collect the following information from guests and users:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Government-issued ID proof
• Emergency Contact Details

Booking Information

• Check-in and check-out dates
• Room preferences
• Payment details
• Booking history

Technical Information

When using our website or app, we may collect:

• IP address
• Device information
• Browser type
• Cookies and usage data

2. How We Use Your Information

Your information may be used for:

• Booking confirmation and management
• Identity verification
• Customer support
• Payment processing
• Security and fraud prevention
• Improving our services
• Legal and regulatory compliance
• Sending booking updates and promotional offers

3. Sharing of Information

Golden Rooms does not sell personal information to third parties.

We may share information with:

• Payment gateway providers
• Government or legal authorities when required by law
• Service providers assisting in operations
• Security agencies in case of emergencies or investigations

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Disclosure or alteration

However, no digital platform can guarantee 100% security.

5. Cookies & Tracking Technologies

Our website or application may use cookies and similar technologies to:

• Improve user experience
• Remember user preferences
• Analyze traffic and usage patterns

Users may disable cookies through browser settings, though some features may not function properly.

6. Retention of Information

We retain personal information only for as long as necessary:

• To provide services
• To comply with legal obligations
• For security and dispute resolution purposes

7. User Rights

Guests and users may request:

• Access to their personal information
• Correction of inaccurate data
• Deletion of data where legally permissible
• Withdrawal of marketing communication consent

Requests may be submitted through our official contact details.

8. Third-Party Links

Our website or app may contain links to third-party websites. Golden Rooms is not responsible for the privacy practices or content of external websites.

9. Children's Privacy

Golden Rooms services are not intended for individuals below 18 years of age without parental or guardian supervision.

10. Changes to This Privacy Policy

Golden Rooms reserves the right to update or modify this Privacy Policy at any time. Updated versions shall become effective immediately upon publication.

11. Contact Information

For questions regarding this Privacy Policy, please contact: